(EMAILWIRE.COM, May 22, 2012 ) Bloomington, MN – One family has spoken out about their less than satisfactory experience at the Mall of America Water Park in the hope it will prevent other families experiencing the same disappointment.
According to the husband, the holiday got off to a bad start after “bait and switch” took place upon check in.
“As we arrived, our children were very excited and were unloading our vehicle while I began to check in. I had held the room with my credit card and they had the card on file. As I began to check in the person at the front desk asked me how I wanted to put the deposit on my room. I asked how much it was the she replied, $200.00. I pulled out the $200.00 and handed it to her. Then she informed me that the room only included 4 water park passes and we needed six. I asked her how much and she replied, “$35 dollars each.” I started to laugh a bit because I was so shocked. A room that was originally quoted as being $119.00 ended up close to $400.00 up front not leaving us much for food or anything else. The crazy part was, if I tried to cancel I would lose the $119.00 being held on my credit card. So I paid for the room and my family and I proceeded to our room,” said the husband.
After the initial shock of the check in price, the family decided to put that behind them and enjoy the rest of their stay. However, further disappointment was waiting at the pool area, recalls the husband.
“The kids were excited to get to the pool and we changed into our swim suits and headed to the pool. We walked around for a bit and could not find a place to put our towels and such so we placed them by a small area on the floor. We headed over to the water slides filled with excitement. There was only one issue, you need a tube to go down most of the slides and there were none. They were all in use. The tube issue was a battle because there was such a shortage that the people that had one, would not let it go. So we walked over to the pool with the basket balls and hoops. But the he pool was closed,” said the husband.
After the unsatisfactory holiday came to an end, further stress took place upon check out.
“The check out process was not fun either,” recalls the husband. “I waited in line a while to get to the desk to check out. Once the desk clerk realized that the deposit on the room was cash, she asked me to wait until a housekeeper could inspect the room. We left the room clean and organized as always but were treated poorly because we used cash for the deposit. I started to load up the car and came back after some time had passed. I waited in line again and finally received my deposit back. The whole experience convinced my family and I that we will never go back,” he said.
Due to the shear disappointment of a ruined holiday, the family wrote a letter of complaint to the Mall of America Water Park AKA Water Park of America DBA Radisson (a Carlson company). But according to the family, the unsympathetic response just rubbed salt into the wounds.
The response the family received from the General Manager was as follows:
‘We confirmed that all cost disclosures associated with renting a guest room is in accordance to our brand standards and no further action will be taken at this time - Jim Saccoman’
The ‘Keep Radisson in Bloomington, MN Honest’ Facebook Group was created to share stories of disappointment that many families have experienced at the Mall of America Water Park. The aim is to prevent others going through the same experience and also to help encourage the Water Park to significantly review and improve upon their level of customer service.
Keep Radisson in Bloomington, MN Honest
Steve Triebernig
763-280-3407 Zriimn@Gmail.com
