(Entertainment-NewsWire.com, March 18, 2016 ) Evergreen, Colorado -- Gulliver Gear, L.L.C., is establishing itself as a customer-focused, service-oriented business.
Having launched their World Travel Map (the customizable and interactive scratch off map product) earlier this month, Gulliver Gear immediately announced an exciting list of customer service policies. These include their Sales Concierge program (reaching out to make sure new customers are happy), as well as their commitment to free shipping on their products through their distribution network.
They believe that having the best products as well as the best policies will ensure they have the happiest customers in the market.
Today, Gulliver Gear announced their extended, money-back guarantee.
"The reason we're in business is to serve our customers," said Rita Emmer, Gulliver Gear CEO. "Every touch point has to offer the best possible outcome for customers. It was suggested that we offer a 30-day guarantee, but we believe in going above and beyond. Today, we're announcing our guarantee: a 100%, no hassle, lifetime money back guarantee. If the customer isn't thrilled, they can send their World Scratch Off Map back anytime and we'll refund their purchase, no questions asked."
Emmer's career, prior to founding Gulliver Gear, was in the hospitality industry. Therefore, the company considers the same principles inherent to good hospitality as part of the company's DNA.
The World Scratch Off Map, as a product, was created with the same concepts as the company: that a good product is interactive and customizable, as well as being fun to use with the requirement that it be made well. The map's purpose is to give people a special place to showcase their interests around the world.
Gulliver Gear focuses on fun family travel. The travel map lets people scratch off (like a lottery ticket) countries they've visited or want to visit. It features a Travel Log for notes, pictures, stickers, or other creative uses.
Gulliver Gear plans further customer-happiness projects, as they roll out new products in the family travel market.
About Gulliver Gear, L.L.C.
Gulliver Gear was born from a lifelong passion for travel: first as an individual then as an adventuresome family. The company's flagship product, the Scratch Off World Map, is offered at Amazon.
