(Entertainment-NewsWire.com, October 30, 2014 ) Shadow Hills, CA -- Recently, the Executive Director of Step and Repeat LA was arriving home from a Sat night out at 1:30AM and decided to check her email before retiring for the night. She noticed an email from a past client had just come in at that time. Thinking it was odd to get the email at that time of the night, she clicked on it and saw that the client needed a step and repeat backdrop for an event the next day and the company had forgotten to order one. The client was emailing with the idea that on an off-chance someone might see the email the next morning, but to her shock, she got an email back within seconds from the Executive Director of Step and Repeat LA at 1:31 AM. She was amazed to find that the Executive Director said, yes, if she sent over the logos for the step and repeat right then, Step and Repeat LA would be able to design, print and fabricate the backdrop and have it ready at 9 AM Sunday morning for pickup. As this was less than 9 hours later and in the middle of the night on a Sat night, the client expressed her amazement with an "OMG!!" email response. The step and repeat backdrop was ready on time when the customer arrived to pick it up on Sunday morning.
Step and Repeat LA was happy to accept the 3 bottles of wine the client bestowed upon them as a thank you for the special rush job.
At Step and Repeat LA they call this service "exchange in abundance", meaning they strive to give more than what is expected in their customer's eyes. Step and Repeat LA drills and trains daily on customer service for all of their employees, including the production division, so that everyone feels connected to the customer. Their daily meetings incorporate ideas from every department in the company, addressing new ideas and ways to better deliver the highest quality products for their customers.
Every single step and repeat that comes off the assembly line has to be inspected by a minimum of 3 different qualification managers,inspecting things like: resolution, print quality, color, material, fabrication, shipping, etc. Each order is treated as if it was for their own event, wanting the Step and Repeat to be the most memorable item in the customer's eyes.
About Step and Repeat LA
Step and Repeat LA is a one-stop shop for event planners, providing high-quality step and repeat backdrops and red carpets for many events around the U.S. A step and repeat is a backdrop display that has one or more sponsor logos repeated in a step or diagonal alternating pattern. It is used for photo opportunities. Step and Repeat LA offers free ground shipping and can ship within 24 hours of approval of artwork.
