(Entertainment-NewsWire.com, February 20, 2014 ) Brisbane, Queensland -- 2014 see's the emergence of a number of young companies in the market place offering some amazing deals. Certain Way has started 2014 in the same light.
However, as business grows more and more competitive, the customer seems to get trampled and forgotten in the climb for that number 1 spot.
Today, it is all about getting the sale and working out ways to manipulate the public into buying that product off your company ahead of the opposition. But in this race, what happens to the after sales service, the follow up call or email to ask how the customer feels about their new product, did they receive it in good condition and is there anything that can be done to assist them.
Is it a battle for your customers to contact your company? What do they have to go through to get a refund or a replacement? What has happened to good old fashioned service?
As quoted in the Huffington Post 03/26/2013 "Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening."
This applies to 2014 and beyond as well, not just 2013. Listening to the customer and to concerns about product safety are a number 1 priority for this rising new company on Amazon. Certain Way has said that the environment and our future are very important to all of us in selecting products to sell to the general public.
While talking to the Marketing Manager of Certain Way, the concern over some of our lighting for home use became obvious, especially hearing about some forms of lights containing Mercury, this is something that most people are not aware of.
The choice of Lighting for Certain Way had become obvious, choosing to go with LED bulbs for their versatile Music Stand Light or book light, LED lighting contains no Mercury or hazardous substances, making it a far safer option. The durability of LED lighting, and longer life span were also contributing factors according to their spokesperson.
LED lighting can be more expensive up front but in the longer term works out a lot cheaper to run, saving you money. As quoted by the North Jersey local news January 16th 2014 "Sometimes the price of the LEDs can scare shoppers away, because it's a lot of money to put up front, but it saves homeowners money and uses less power "
Certain Way is also passionate about customer service, saying that after sales service is a forgotten art and should be a major part of any business. www.certainway.org has chosen Amazon.com to sell its products to make sure every customer gets their product delivered on time and in good condition, has the support and guarantees that if you are not happy in anyway with your purchase, Amazon is there to support you.
Certain Ways new music stand light seems to tick all of the boxes for anyone looking for an LED light, one that also clips on to your book, the young company is determined to look after its customer, so time will tell.
About Certain Way
Certain Way strives to maintain 100% customer satisfaction at all times, delivering quality products, old fashioned service, fast delivery and amazing after sales follow up. Certain Way ( http://www.amazon.com/Certain-Way-Music-Stand-Light/dp/B00GVJ8F88) believes in creating a shopping experience for its customers that is not only safe but enjoyable at all times. Any issues and feedback are always taken very seriously and followed through for the best possible outcome for both parties.
